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What is it?
Mobile Alert is a service offered by SIMplus allowing you to manage
your phone bill easily and effectively. You simply set an Alert Amount on your
account and SIMplus will send you a text message within 72 hours of the
Alert Amount being reached.
How does it work?
Mobile Alert can be activated with your dealer or by contacting Customer
Service. You simply select an Alert Amount and when the Alert Amount is exceeded
an SMS will be sent advising of the unbilled call charges*. You will be asked
to set an Alert Amount that is no less than your minimum monthly commitment.
*Unbilled call charges do not include calls made after the date
stated in SMS, access fees and discounts, international roaming charges or GST.
What will I receive?
The text of the SMS you will receive is:
Unbilled calls for (mobile number) are $xx.xx Amount does not
include access fees, discounts, international roaming charges, GST or calls made
since yyyy/mm/dd.
Who can use it?
Mobile Alert is available to most customers on personal plans. It is not available
to customers on Business plans or Cap plans.
What does it cost?
Each Alert message is 75 cents. The charge is displayed as a normal SMS on
your invoice and will be itemised in the Text Message section of your invoice.
How often can the Alert Amount be changed?
You can change your Alert Amount once per month.
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